Having trouble connecting your Kodak PIXPRO camera to your phone via Wi-Fi? Don't worry, we're here to help! Here are some common issues and their solutions:
1. Can't find the camera's Wi-Fi network on your phone
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Make sure Wi-Fi is enabled on your camera:
- AZ528 Model: Check that the mode dial is set to the Wi-Fi icon
- WPZ2 Model: Select MODE button and make sure you are on Wi-Fi mode.
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Check your phone's Wi-Fi settings: Make sure Wi-Fi is turned on and your phone is searching for available networks
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Restart both your camera and phone: Sometimes a simple restart can clear up connection issues.
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Move closer to the camera: The Wi-Fi range is limited, so try moving your phone closer to the camera.
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Avoid interference: Keep your camera and phone away from devices that can cause interference, such as microwaves, cordless phones, or other Wi-Fi devices
2. Can't connect to the camera's Wi-Fi network even after entering the correct password:
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Double-check the password: Make sure you're entering the correct password, paying attention to uppercase and lowercase letters
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Reset the camera's Wi-Fi password: If you've forgotten the password or suspect it's been changed, you can reset it in the camera's settings. Refer to your camera's manual for instructions.
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Try airplane mode on your phone:
- Enable airplane mode on your phone. This will temporarily disable all wireless connections.
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Turn on Wi-Fi while airplane mode is still enabled.
- Try connecting to your camera's Wi-Fi network again.
- Some users have found that this sequence of steps can help establish a connection.
3. The app shows a live view, but the connection is unstable or drops frequently:
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Move closer to the camera
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Reduce interference: Minimize the number of other Wi-Fi devices or sources of interference near your camera and phone
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Check for firmware updates: Make sure both your camera and the PIXPRO Remote Viewer app are running the latest firmware/software versions
4. Other issues
- If you're still experiencing problems, try the following
- Close and reopen the app
- Uninstall and reinstall the app
- Reset your camera's settings (refer to our guide on how to reset your camera: How to Reset Your Kodak PIXPRO Camera to Factory Settings)
If none of these solutions work, please don't hesitate to contact our support team for further assistance
Remember, we're here to help you enjoy your Kodak PIXPRO camera to the fullest!